Seller Basics
How do I start selling on Giredo?
To become a Giredo seller, ensure that:
Next, follow these steps to start listing your products:
How long does a listing review take?
Once you have submitted a product listing for review, it will take 1-3 working days for the listing to be up in the shop.
If your review process takes longer than expected, reach out to us through your browser account by tapping on Me, and Chat with Giredo.
Order Enquiries
How do I contact the seller?
We always recommend contacting the seller directly with enquiries about products, orders, deliveries and returns as they’ll be able to advise you best.
Before contacting the seller, we’d advise you to check out their storefront as this may answer your question quicker. To do this, click their name on the product page where it says ‘Sold By’ underneath the product title, or in the ‘Compare Sellers’ table further down the page.
For order enquiries, simply click the ‘Contact Seller’ button on the relevant order on the View Orders page in your Giredo account.
If you have a product question, you can contact the seller via their product page in two ways:
Please note: Giredo is an online marketplace, so we don’t sell anything ourselves and are therefore unable to provide detailed information about products or advise on delivery/returns beyond what is listed on the site. If you’re aware of products that break the law or violate Giredo’s terms, please report these to us here.
Can I track my order?
If the seller you ordered from chose to use a tracked delivery method, the tracking number will be in your dispatch confirmation email and you’ll be able to follow your order through the courier’s website.
You can also look up the tracking information from the View Orders page in your Giredo account. Once you’ve logged in, find the relevant order and click the ‘View Order Details’ button.
If the tracking number doesn’t confirm the status of your item, it’s likely that the courier or postal service hasn’t uploaded the tracking information yet.
Please note: As Giredo is an online marketplace and not a retailer, we don’t dispatch anything ourselves and are therefore unable to provide any tracking information.
My order is late
If your order hasn’t arrived yet, the first thing to do is check the delivery dates. You can see the delivery information for your order on the View Orders page in your Giredo account.
If the estimated delivery window has passed and you haven’t received your order, please contact the seller you ordered from – as they sent the item, they can advise you as to the next steps. To do this, log in to your Giredo account, locate the order on the View Orders page and select the ‘Contact Seller’ button.
I’m having issues with my product/s
The best thing to do is to contact the seller you ordered directly – they’ll be able to advise. To do this, go to the View Orders page in your Giredo account. Once you’ve located the order, click the ‘Contact Seller’ button. You’ll then be able to communicate directly with the seller.
Who am I ordering from?
You’re shopping on Giredo. We’re an online marketplace, not a retailer, so we bring buyers and sellers together.
You can see the lead seller of a product from the product page where it says ‘Sold By’ above the price.
If there are other sellers listed on this item, you can see their product price and delivery options by clicking ‘See Other Sellers’ in the delivery box below the price, or scrolling down until you see the ‘Compare Sellers’ box.
To see a seller’s details, reviews, delivery options and return terms, simply click their name on the product page and a pop-up window will appear where you can view this information.
To give you an ultra-secure shopping experience, payments are made directly from you to the seller via PayPal, our payment processor.
When will my order arrive?
There are several ways to check the estimated delivery date for your order:
Please note: While your order should arrive within the delivery window provided, please bear in mind that the dates are an estimate given by the seller’s courier company. If your order hasn’t arrived within the specified time frame, please see My order is late – where is it?
How do I cancel my order?
We appreciate that you may change your mind about an order, so if you decide to cancel your order within 30 minutes of placing it, it will be cancelled instantly.
To do this, log in to your Giredo account, go to the View Orders page and locate your order. Click the ‘Cancel Order’ button and you’ll be prompted to select a reason for cancelling as well as write any additional comments for the seller.
If it’s been more than 30 minutes since you placed your order, you’ll need to request a cancellation from the seller. Simply follow the steps outlined above and your cancellation request will be sent to the seller to review.
Can you provide a VAT invoice?
Giredo is an online marketplace that brings buyers and sellers together – we’re not a retailer, so you place your order with the seller which means we are therefore unable to provide VAT invoices.
You can contact the seller you ordered directly to request a VAT invoice. To do this, go to the View Orders page in your Giredo account and locate your order. Then, simply click ‘Contact Seller’ and they will be able to confirm whether an invoice is available and provide it accordingly.
Buyers Questions
How Do I Place an Order on Giredo?
We want to help make it easy for you to find and buy what you need. You can look for the product you want by using the search bar at the top of every page or via the drop-down menu to the left of the search bar. You can also shop by brand or explore the latest deals.
Once you’ve found a product you’d like to buy, simply click the ‘Add To Basket’ button on the product page. Then click either the ‘Go To Checkout’ button in the pop-up window or the basket icon in the top-right corner. Please note: If it’s a refurbished or used item, you’ll need to read the refurbishment notes or confirm the used condition you’d like before adding it to your basket.
Enter your email address then your delivery details. If you don’t have an account, you’ll create one at this stage by confirming your email address and entering a password.
At the last stage of checkout, you can review your order before you pay. You may be able to upgrade to Priority delivery here!
When you’re ready to pay, click either the PayPal button or one of the card buttons at the bottom of the page (you may see a ‘Go To Payment’ button which will scroll you to the payment options). We use PayPal to process our payments, so even if you pay by card, the payment window will have PayPal’s logo.
Once you’ve paid, that’s it! We’ll confirm your order via email and let you know when the seller dispatches it, so just sit back, relax and wait for your order to arrive. Don’t forget to review us on Trustpilot and let others know you enjoyed your shopping experience!
I have a question about a product – who do I ask?
We always recommend contacting the seller with any product queries as they’re the ones who know their products best.
We wanted to make it easy for you to contact our sellers, so there are several ways to do it:
You’ll then be asked to log in to your Giredo account and a box will pop up where you can type your question to the seller.
How can I report a product violation?
We want to make sure that the products listed on Giredo are not only of a high quality, but legal. If you are aware of a product that violates the law (be it illegal, counterfeit, or an intellectual property violation), please complete the form here.
What are the tags I see on products?
We’ve made shopping on Giredo even more rewarding, so along with our sellers’ everyday great prices, you’ll come across 3 product tags: Deal, Hot and Price.
The best offers from our sellers are highlighted with the Deal tag and are exclusive to Giredo customers. These superb offers can be shopped from our Deals page, where you can filter your search by category, brand, price and more to find a great bargain.
A Hot tag displayed next to an item means that this particular product is popular on Giredo and is selling quickly – so make sure to get in there fast!
Finally, products with a Great Price tag let you know that this particular item has a competitive price compared to other websites. Why shop elsewhere when you can save with Giredo?
How can I find out if the item I wish to order is in stock?
The best way to see if a particular item is in stock is to search our site for it. You can do this in a number of ways:
Once you’ve found the item you’d like to buy, you can check stock levels from the product page. When the lead seller has plenty of stock, you’ll see a tick and ‘In Stock’ underneath the product title. If the seller has less than 10 in stock, you’ll see a message letting you know the stock levels.
How do I find out the warranty information before I buy?
As an online marketplace that doesn’t sell anything directly, we don’t offer warranties so we would advise contacting the seller to see whether one is available for the item you’re interested in.
To do this, simply go to the product page of the item you wish to buy and click the seller’s name where it says ‘Sold by’ above the item price, then click ‘Ask a Question’.
You will then be asked to log in to your Giredo account and a box will pop up where you can type your question to the seller. The seller should then be able to advise if a warranty is available for this item.
Refurbished products should list warranty details in the refurbishment notes – you can see different sellers’ refurbishment notes in the ‘Compare Sellers’ table.
How can I contact Giredo?
We can help you with questions about your Giredo account, our website or the ordering process – please reach out to us via our Contact page.
Giredo is a marketplace, not a retailer, so you place your order with the seller and not us. Depending on your enquiry, it may be better to contact the seller directly.
Have a question about a product?
Whether it’s about the product, its pricing or stock levels, please contact the seller as they will be able to advise you best.
Have a question about an order?
For questions and issues with orders you’ve placed, please message the seller via your Giredo account.
Delivery Questions
Will You Deliver to Me?
We’re an online marketplace and don’t sell our own products (just our sellers’), so delivery times and destinations will vary from seller to seller.
Our sellers have the ability to set customised delivery templates, and the locations they choose will depend on the courier and services they have access to. You can easily find out if the seller you’d like to order from delivers to your location from the product page.
There’s a box with delivery information below the ‘Add To Basket’ button. You can click on the location shown, which will bring up a pop-up where you can set your location. It will then display whether this particular seller delivers to your location.
How much does delivery cost?
As Giredo is an online marketplace that connects you with thousands of sellers, delivery costs will vary depending on the seller you order from.
We aim to make the shopping experience on Giredo as easy and transparent as possible, so you’ll find the delivery cost for each item displayed on its product page below the price.
For listings with multiple sellers, you can also scroll down to the Compare Sellers table and view delivery costs for the different sellers of the particular item.
If you’d like to view a seller’s general delivery costs, you can click on their name and select the Delivery tab that will display the costs to the destinations they ship to.
When browsing from a seller’s storefront, simply click the Delivery tab at the top to view their general delivery costs to the different destinations they ship to.
Please note: When you’re browsing the seller’s delivery costs on their storefront, please bear in mind that sellers may have additional charges that apply to specific products.
Returns & Exchanges
What is your return policy?
Giredo is an online marketplace: we’re not a retailer, so we don’t sell our own products (just our sellers’) which means the returns process will vary depending on the seller you order from.
You can view each individual seller’s return policy from their storefront. If you’re on the product page of the item you wish to buy, simply click the seller’s name above the price (if there are multiple sellers, scroll down to the ‘Compare Sellers’ table and select the seller you’d like to purchase from).
This will bring up a pop-up where you can click on the ‘Returns & Terms’ tab and view their individual return policy.
If you have any questions about the seller’s return policy, please contact the seller directly.
How quickly will a refund reach my account?
Once a refund has been processed by the seller, the money should reach your original payment method in 3-5 working days, although this can take up to 30 days for credit/debit cards depending on who you bank with.
You can check the status of your order from your Giredo account from the ‘View Orders’ section. You can view any refund details by clicking the ‘View Order Details’ button.
How do I return my product/s?
We’re an online marketplace, not a retailer, so you’ll need to request a return from the seller you ordered from. This can be done through your Giredo account.
Simply go to the ‘View Orders’ section in your Giredo account and locate the order you’d like to return. Then, click the ‘Return Items’ button and select a reason for your return. You’ll also have the option to leave any additional comments for the seller.
Please note: Return policies vary from seller to seller and the submission of a return request does not guarantee your return will be accepted – this is up to the seller.
Please don’t return your item to the seller if your return request hasn’t been accepted and you haven’t been provided with a returns address.
Payment Information
Who do I make payment to, Giredo or the seller?
Giredo is a true online marketplace: we connect buyers with sellers, which means you place your order with the seller.
For your security and peace of mind, transactions are carried out via PayPal using their world-class technology and encrypted for protection against fraud and other common issues.
We never handle your money; your payment moves from you directly to the seller, securely processed by PayPal.
Why is my payment receipt from PayPal when I paid by card?
We use PayPal as our payment processor to provide you with a secure, seamless shopping experience. This means that all payments you make to sellers, even those made by card, will be processed securely by PayPal.
I have an issue – how can I benefit from the PayPal Buyer Protection scheme?
If you made your purchase using your PayPal account or you registered an account with them during the checkout process, you can open a dispute through their Resolution Centre by clicking here. If you would like to use the scheme but don’t want to create an account, you can call PayPal here with the transaction ID from your PayPal payment receipt email.
You must open your dispute within 180 days of making the payment. If your issue can’t be resolved by the seller, you can escalate your dispute to a claim – you’ll have 20 days after the dispute was raised to do this.
If you would like any assistance filing a dispute with PayPal, please contact us here – we’ll be more than happy to advise.
Which payment methods can I use on Giredo?
All payments on Giredo are processed and secured by PayPal. We never handle your money; your payment moves from you directly to the seller, processed by PayPal.
You can pay for your order with a variety of payment methods. You can use most major credit and debit cards (as a PayPal guest), or you can check out using your PayPal account (be it your PayPal balance or linked bank account).
All payments are processed through PayPal so you don’t need to be registered with PayPal to pay for your order, however you can choose to create a PayPal account during checkout.
Do you offer PayPal Buyer Protection?
We chose to partner with PayPal to offer all our customers enhanced security and protection when buying from sellers through our marketplace.
A benefit of our partnership with PayPal means that in the unlikely event of a problem with your purchase (for example: your order is faulty, damaged or didn’t arrive) you can use PayPal Buyer Protection to resolve it.
The scheme can be used to resolve issues with eligible purchases regardless of whether you have a PayPal account or not – this means that you can use the scheme even if you paid by debit/credit card.
If I cancel an order, how long does it take to get a refund?
For your security and protection, payments are processed by PayPal, and while the seller doesn’t receive the funds until the item is dispatched, as soon as an order is placed the funds are securely put on hold by PayPal.
If an order is cancelled within 30 minutes of placing it (so before it reaches the seller), PayPal process the funds back to your original payment method which can take 3-5 working days or up to 30 days for credit/debit cards.
If your order has been received by the seller, you’ll need to request a cancellation.
Account Information
How do I create a Giredo account?
You can make a Giredo account by going to the create account page. Simply fill out the form and click ‘Register’. Alternatively, simply place your first order – you’ll create an account during checkout.
With an Giredo account, you’ll be able to:
I’m having trouble signing into my Giredo account
We’d advise checking you’re using the correct email address and password. You can create a new password on the password reset page.
If you’ve tried the above and still can’t log in, please contact us here.
I’ve forgotten my account password – how do I reset it?
You can create a new password for your account by going to the password reset page.
How is my data protected on Giredo?
Giredo takes customer data protection very seriously and we take the appropriate precautions to keep your personal details safe and secure.
Your payment details are handled and protected by our payment provider, PayPal. Every transaction you make through Giredo is protected with data encryption and monitored to prevent fraud, email phishing and identity theft.
I didn’t make an account when placing an order – how do I view my orders or contact the seller?
We don’t support guest checkout at this time, so you’ll have made an account during checkout by entering your email at the first step then entering your password later on.
If you need to reset your password, you can do so here.
How do I unsubscribe from emails?
At the bottom of applicable emails, you can select ‘Click here to Unsubscribe’.